Recent Articles
Color-Coding Changes
Change requests can be color-coded in list view and template view to identify and track them easily. The color coding you apply is specific to your login. Color-coding is applied based on the view selected. In list view, you can apply row colors to ...
ESM Portal
After you sign into ServiceDesk Plus Cloud, you will be directed to the ESM portal page. The ESM portal is a central console that lists the service desk instances that are accessible to you. Select the instance where you need help. On the ESM portal ...
ESM Directory
Role Required: Organization Admin The ESM directory is an index of organization level configurations. From the ESM directory, you can manage your organization details, users, authentication settings, and service desk instances. You can access the ESM ...
Edit/Copy/Delete Projects
To edit, copy, or delete a project from the project list view, click . You can also bulk delete the projects by selecting the projects and clicking Delete. To delete or copy a project from the project details page, use Actions. You can spot edit the ...
Track Release Events
Conversations On the left panel, click Conversations to view all notifications, emails, and notes added to the release request. You can also send notifications and update notes from here. Alternatively, you can use Actions to add notes and send ...
Popular Articles
Communicate with the Technician
You can communicate with the technician via email regarding your request. To contact your technician, Go to the Conversation tab in the details page or click on the request view page. Click Reply or on the email conversation bar. Edit the Subject of ...
ESM Portal
After you sign into ServiceDesk Plus Cloud, you will be directed to the ESM portal page. The ESM portal is a central console that lists the service desk instances that are accessible to you. Select the instance where you need help. On the ESM portal ...
Log in to ServiceDesk Plus Cloud
To log in to ServiceDesk Plus Cloud, you must be invited by your organization's administrator. Check your email for the invitation and accept it. You will be immediately redirected to the login page. Make sure you are using a compatible browser. ...
Portals in ServiceDesk Plus Cloud
Immediately after you log in to ServiceDesk Plus Cloud, you will be directed to the ESM Portal or the Self-Service Portal, depending on your permission scope. If you are added to multiple service desk instances, you will be redirected to the ESM ...
Glossary
This short glossary is a repository of technical terms that are use across ServiceDesk Plus Cloud. Where applicable, information on where the term may be used and the feature that uses it is provided for a better context. A # Active Directory # ...
User guide for ServiceDesk Plus Cloud