To access Changes, you need to be associated with any of the change roles. The change module displays only change requests you are associated with. The following are some of the change roles:
Roles | Responsibilities |
Change Requester | Initiates change request. |
CAB (Change Advisory Board) Member | Convene the board to assess and make approval decisions for change request. |
Change Approver | Makes approval decision for a change request. |
Implementer | Takes responsibility of deploying the change on production environment and communicates downtime to the team in advance. |
Line Manager | Holds accountability for navigating the change through its life cycle. |
UAT Owner | Takes ownership of User Acceptance Testing of the deliverable. |
Reviewer | Reviews the entire process to make sure that standardized procedures have been followed and the change has resulted in predetermined business impact. |