Global Search
Global search makes it easy to find information across all modules. You can narrow down your search results by module, system fields, additional fields, attachments, descriptions, notes, and non-automated conversations across modules.
You can search for any request, change, release, project, or solutions using the icon on the application header.
Related Articles
Search Requests
Apart from the column search present in list view or template view, you can also search for requests using global search. By default, search results are displayed in the template view. You can choose to view them in the table view. As you type your ...Search Knowledge Base
Search from the home page is a faster way of accessing solutions. The search bar allows you to look for articles from various modules, including Solutions. You can preview the articles by simply clicking them. Click Pop Out to open the article. ...Glossary
This short glossary is a repository of technical terms that are use across ServiceDesk Plus Cloud. Where applicable, information on where the term may be used and the feature that uses it is provided for a better context. A # Active Directory # ...Project Details
Under Details, you can view project details and update them as required. To modify the project details, click Edit on the menu bar. Milestones Milestones help you track the progress of a project. Milestones are critical events involving major ...View Knowledge Base
On the displayed page, you can choose a view from the following options: List View - A compact view that lists details of each solution article in organized columns. Template View - An extensive view where vital information of the solution articles ...