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Print Changes
You can print the change from its details view by clicking Print on the toolbar. On the displayed popup, select the change details that need to be printed and click Print.
Close, Reopen, and Print Requests
You can close your resolved requests to confirm that the issue was resolved. Go to the details of the relevant request and click Close as shown below: However, if the resolution was incorrect or if the issue persists even after the request is closed, ...
Release Roles
To access Releases, you need to be associated with any of the release roles. Only the release requests you are associated with are displayed to you. The following are some of the release roles: Release Requester - Initiates the release request. ...
Edit Release
Based on your permission, you can edit a release from the list view by clicking the Actions icon beside the release and select Edit. To edit a release from its details page, click Edit on the toolbar. You can also spot-edit the various release ...
What is Release Management
Release Management is the process of delivering a set of authorized changes to IT services in a controlled environment. ServiceDesk Plus allows you to plan, build, test, and deploy releases to the production environment from the Release module. For ...