Raise a Request
An instant mode to create an incident or a service request from any page in the application.
Click icon on the header. A side pane slides into the window. By default, the side pane contains two options: New Incident and Service Catalog.
New Incident
Click New Incident to raise an incident request using the default template. The New Incident form opens up.
If you are unable to view the default template, contact your administrator to enable default templates for requesters.
To know more about filling incident request forms, click here.
Service Catalog
Click Service Catalog to view the available service categories. Select the category to view the templates present in it. Click the required template to open the Add New Request form.
You can sort and organize the templates displayed using the Portal sorting order menu. You can also choose to view incident templates, service templates, or both.
Alternatively, you can also select from the templates displayed as a drop-down list on the side pane. Incident templates are indicated using icon and service templates are displayed using
icon.
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