ServiceDesk Plus Cloud

ServiceDesk Plus Cloud is a SaaS, ITSM-ready help desk solution with integrated asset, project, and purchase management. Using ServiceDesk Plus Cloud, IT teams can implement effective and efficient ITSM best practices, such as incident management, problem management, and change management in their organizations. The application's elegant and intuitive interface makes it simple and easy for end users to communicate with the service desk and track their issues.

This guide will describe the application features in detail, along with helpful screen shots and illustrations. You can easily navigate through the help guide by clicking the tabs listed in the left pane. Adequate backlinks, cross-links, appropriate visuals, and other resources are listed wherever possible to help you gain a clear understanding of each process.

Throughout the help guide, you'll find these icons that give you a nugget of important information:

Info: This is usually a note that tells any extra information about the feature. 

Note: Insights on how you can make the feature work for any specific requirement in your organization. 

Idea: Tips on how you can use a feature to your benefit. 

Warning: Alerts you about any possible mistakes that you can make while using the feature. 

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• Portals in ServiceDesk Plus Cloud

  Immediately after you log in to ServiceDesk Plus Cloud, you will be directed to the ESM Portal or the Self-Service Portal, depending on your permission scope. If you are added to multiple service desk instances, you will be redirected to the ESM ...

• Log in to ServiceDesk Plus Cloud

  To log in to ServiceDesk Plus Cloud, you must be invited by your organization's administrator. Check your email for the invitation and accept it. You will be immediately redirected to the login page. Make sure you are using a compatible browser. ...

• Microsoft Outlook

  You can perform certain actions in the Requests module in ServiceDesk Plus Cloud right from your Outlook mailbox. Role Required: Requester with Microsoft email address configured in ServiceDesk Plus Cloud. There are 2 types of Outlook-related ...

• Microsoft Teams

  Access the self service portal, Requests, and Solutions, right from your Microsoft Teams account. You can also perform various help desk actions through the ServiceDesk Plus bot and the messaging extension. ServiceDesk Plus Cloud will be available in ...

• What is a project?

  ServiceDesk Plus Cloud comes with a built-in project management module, where you can create, track, and manage your projects centrally. The project management module helps you utilize resources effectively, ship deliverables on time, control IT ...