ServiceDesk Plus Cloud is a SaaS, ITSM-ready help desk solution with integrated asset, project, and purchase management. Using ServiceDesk Plus Cloud, IT teams can implement effective and efficient ITSM best practices, such as incident management, problem management, and change management in their organizations. The application's elegant and intuitive interface makes it simple and easy for end users to communicate with the service desk and track their issues.

This guide will describe the application features in detail, along with helpful screen shots and illustrations. You can easily navigate through the help guide by clicking the tabs listed in the left pane. Adequate backlinks, cross-links, appropriate visuals, and other resources are listed wherever possible to help you gain a clear understanding of each process.

Throughout the help guide, you'll find these icons that give you a nugget of important information:

Info: This is usually a note that tells any extra information about the feature. 

Note: Insights on how you can make the feature work for any specific requirement in your organization. 

Idea: Tips on how you can use a feature to your benefit.