View Knowledge Base
On the displayed page, you can choose a view from the following options:
- List View - A compact view that lists details of each solution article in organized columns.
- Template View - An extensive view where vital information of the solution articles is summarized in fixed columns.
When you are on the list or template view,
- click
to choose and arrange the solution fields that you need on display.
Click Table Settings
on the upper-right of the page to specify the number of records to be displayed per page and sort the data by column.
On the solutions list view, click
to perform column search.
On the solutions template view, click
to narrow down your search by various solution fields.
Use Actions
to forward a solution. Alternatively, you can forward a solution from the solution details view page.
Click
to open the solutions.
To preview a solution article, click it.