A change is a formal request to modify processes, implemented technologies, and IT infrastructure in an organization. Change Management aims to implement changes using standardized procedures to ensure minimum disruption to the services provided by the organization and improve the overall business.

For example, an ERP upgrade in your organization may lead to downtime of the ERP service. Therefore, before the upgrade, everyone who could be affected by it will be communicated, and the entire process will progress through a series of well-monitored and tracked stages to minimize the impact on the users.