A change is a formal request to modify processes, implemented technologies, and IT infrastructure in an organization. Change Management aims to implement changes using standardized procedures to ensure minimum disruption to the services provided by the organization and improve the overall business.
For example, an ERP upgrade in your organization may lead to downtime of the ERP service. Therefore, before the upgrade, everyone who could be affected by it will be communicated, and the entire process will progress through a series of well-monitored and tracked stages to minimize the impact on the users.
Related Articles
Change Roles
To access Changes, you need to be associated with any of the change roles. The change module displays only change requests you are associated with. The following are some of the change roles: Roles Responsibilities Change Requester Initiates change ...
View Change Workflow
Defines how a change is processed within an organization. Only admins can configure a workflow. You can view the workflow associated with a change from the change list view and the change details view. On the change list view, click to view the ...
View Change Stages
On the change details page, you can track the change's progress through each stage and perform a variety of actions based on your role and access permissions. The available change stages are: Submission Planning CAB evaluation Implementation UAT ...
Track Change Events
Conversations On the left panel, click Conversations to track emails, system notifications, and notes. You can also send notifications and update notes from here. Alternatively, you can use the Actions menu to perform these actions. Tasks The ...
Print Changes
You can print the change from its details view by clicking Print on the toolbar. On the displayed popup, select the change details that need to be printed and click Print.