What is a Service Request?
The self-service portal enables users to raise service requests to the IT help desk.
You raise service requests for services or resources that you require to perform your tasks better and without any disruption.
Service requests have a different set of SLAs (service level agreements) from issues.
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Raise a Service Request
You can raise a service request in three different ways: Raise Service Requests from Home In the Home tab, click Request a Service from the 'I need something New' block. Select the category of service you need and choose a template to raise a service ...
Raise a Request
An instant mode to create an incident or a service request from any page in the application. Click icon on the header. A side pane slides into the window. By default, the side pane contains two options: New Incident and Service Catalog. New Incident ...
Monitor Request Details
On clicking a request from the list view or template view, you will be redirected to the request details page. You can track the details of each request from this page. The request details page contains the following tabs: Conversations: Records ...
Self-Service Portal
On the Self-Service Portal, you can raise requests, view solutions, and access other modules. Home Page After you select a portal, you will be taken to the Home page of your service desk. The Home page contains an overview of your service desk data ...
View Incident and Service Requests
After logging your requests, you can track their status from the Requests tab. Here, you can view your requests in two different views: List View and Template View. Both view types offer a range of similar functionalities, yet their presentation of ...