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Report an Issue
You can report an issue in three different ways: Report Issues from Home In the Home tab, click Report an Issue from the 'I am facing an Issue' block. Select the category as Incident Templates to log an incident instantly. Find out more. Report ...
Close, Reopen, and Print Requests
You can close your resolved requests to confirm that the issue was resolved. Go to the details of the relevant request and click Close as shown below: However, if the resolution was incorrect or if the issue persists even after the request is closed, ...
View Change Stages
On the change details page, you can track the change's progress through each stage and perform a variety of actions based on your role and access permissions. The available change stages are: Submission Planning CAB evaluation Implementation UAT ...
Glossary
This short glossary is a repository of technical terms that are use across ServiceDesk Plus Cloud. Where applicable, information on where the term may be used and the feature that uses it is provided for a better context. A # Active Directory # ...
Raise a Service Request
You can raise a service request in three different ways: Raise Service Requests from Home In the Home tab, click Request a Service from the 'I need something New' block. Select the category of service you need and choose a template to raise a service ...