Zoho Directory

Zoho Directory


Zoho Directory is a workforce identity and access management application that allows you to manage all your organization's users across different applications. It is a directory service owned by Zoho that helps in easy user management in ServiceDesk Plus Cloud.

You can perform user management operations such as add/edit users, roles designation, user group association, authentication, password reset, configuring security policies, and more using Zoho Directory.

To utilize Zoho Directory,

  • The integration must be enabled by the SDAdmin for your service desk instance.

  • You must be added as an admin in Zoho Directory.

Access Zoho Directory 

You can navigate to Zoho Directory from the ESM portal or from the Instances pane in service desk instances.

On the ESM Portal, you can access Zoho Directory from the top-right of the page:



From a service desk instance, click the Instances icon and select Zoho Directory:

User Management from Zoho Directory 

Add/Assign Users

You can assign users that are already part of Zoho Directory to ServiceDesk Plus Cloud.

  1. In Zoho Directory, go to Admin Panel > Applications > ServiceDesk Plus.

  2. Click Assign Users.

  3. Select users to be added from the Choose users drop-down.

  4. Provide department details and configure roles and permissions.

  5. Click Assign.



You can also choose to create a new user by selecting Create new user from the Choose Users drop-down. To learn more, click here.

You can also import all users in a group or everyone in Zoho Directory to ServiceDesk Plus. For detailed instructions, refer to the following guides:

Edit Users

To edit primary user details,

  1. In Zoho Directory, go to Admin Panel > Users.

  2. Click on a user's name.

  3. In the side pane that opens, click Edit.

  4. Make the necessary changes and click Update.



To edit a user's department details, roles, and permissions in ServiceDesk Plus Cloud, go to Admin Panel > Applications > ServiceDesk Plus. Hover over a user's name and click Edit.

Unassign Users

You can remove users assigned to ServiceDesk Plus in Zoho Directory.

  1. In Zoho Directory, go to Admin Panel > Applications > ServiceDesk Plus.

  2. Hover over the user you wish to remove and click Unassign.

  3. Confirm your action.




Additional Resources   

Refer to the guides below for detailed instructions on different operations:

To learn more about the features and functionalities of Zoho Directory, refer to this admin guide.


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