Portals in ServiceDesk Plus Cloud

Portals in ServiceDesk Plus Cloud

Immediately after you log in to ServiceDesk Plus Cloud, you will be directed to the ESM Portal or the Self-Service Portal, depending on your permission scope.

  • If you are added to multiple service desk instances, you will be redirected to the ESM Portal.

  • If you are added only to a specific service desk instance, you will be redirected to the corresponding Self-Service Portal.

Common Terminologies 

ESM Portal - A central console from where you can access various service desk instances to log issues, raise requests, or access the knowledge base.

Service Desk Instance - A service desk instance is created specifically for a business function like IT, HR, or Facilities to manage their service desk operations. You can use the relevant self-service portal for the service you require.


Self-Service Portal - A platform where each service desk instance is hosted. The self-service portal acts as a helpline for users to get support and information.

See Also: ESM Portal, Self-Service Portal, Create Service Desk Instances.


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