Knowledge Base

From the home page, click View solutions to open the Solutions module. Alternatively, you can navigate to the Solutions module using the navigation menu.

 

• Related Articles

• Read Knowledge Base Articles

  On the solutions list view, click to open a solution. The solution details page is divided into two columns: The main, left column contains all the solution details, including the topic, sub-topic, content, comments, keywords, and history. The right ...

• Search Knowledge Base

  Search from the home page is a faster way of accessing solutions. The search bar allows you to look for articles from various modules, including Solutions. You can preview the articles by simply clicking them. Click Pop Out  to open the article.     ...

• View Knowledge Base

  On the displayed page, you can choose a view from the following options: List View - A compact view that lists details of each solution article in organized columns. Template View - An extensive view where vital information of the solution articles ...

• Portals in ServiceDesk Plus Cloud

  Immediately after you log in to ServiceDesk Plus Cloud, you will be directed to the ESM Portal or the Self-Service Portal, depending on your permission scope. If you are added to multiple service desk instances, you will be redirected to the ESM ...

• Microsoft Teams

  Access the self service portal, Requests, and Solutions, right from your Microsoft Teams account. You can also perform various help desk actions through the ServiceDesk Plus bot and the messaging extension. ServiceDesk Plus Cloud will be available in ...