Recent Articles
Microsoft Outlook
You can perform certain actions in the Requests module in ServiceDesk Plus Cloud right from your Outlook mailbox. Role Required: Requester with Microsoft email address configured in ServiceDesk Plus Cloud. There are 2 types of Outlook-related ...
Microsoft Teams
Access the self service portal, Requests, and Solutions, right from your Microsoft Teams account. You can also perform various help desk actions through the ServiceDesk Plus bot and the messaging extension. ServiceDesk Plus Cloud will be available in ...
Color-Coding Changes
Change requests can be color-coded in list view and template view to identify and track them easily. The color coding you apply is specific to your login. Color-coding is applied based on the view selected. In list view, you can apply row colors to ...
ESM Portal
After you sign into ServiceDesk Plus Cloud, you will be directed to the ESM portal page. The ESM portal is a central console that lists the service desk instances that are accessible to you. Select the instance where you need help. On the ESM portal ...
ESM Directory
Role Required: Organization Admin The ESM directory is an index of organization level configurations. From the ESM directory, you can manage your organization details, users, authentication settings, and service desk instances. You can access the ESM ...
Popular Articles
Self-Service Portal
On the Self-Service Portal, you can raise requests, view solutions, and access other modules. Home Page After you select a portal, you will be taken to the Home page of your service desk. The Home page contains an overview of your service desk data ...
Microsoft Outlook
You can perform certain actions in the Requests module in ServiceDesk Plus Cloud right from your Outlook mailbox. Role Required: Requester with Microsoft email address configured in ServiceDesk Plus Cloud. There are 2 types of Outlook-related ...
ServiceDesk Plus Cloud
ServiceDesk Plus Cloud is a SaaS, ITSM-ready help desk solution with integrated asset, project, and purchase management. Using ServiceDesk Plus Cloud, IT teams can implement effective and efficient ITSM best practices, such as incident management, ...
Project Roles
The Projects module will be available only if you are assigned to a project. You can be assigned to any of the following project roles by your admin: Roles Responsibilities Project Admin This role has full control over project management. Besides ...
Communicate with the Technician
You can communicate with the technician via email regarding your request. To contact your technician, Go to the Conversation tab in the details page or click on the request view page. Click Reply or on the email conversation bar. Edit the Subject of ...