Employ Global Features
Raise a Request
An instant mode to create an incident or a service request from any page in the application. Click icon on the header. A side pane slides into the window. By default, the side pane contains two options: New Incident and Service Catalog. New Incident ...
Notifications
Any update or announcement will be informed to you as pop-up notifications on the bottom-left corner of the screen. You can also access all your notifications from the notification pane. Use the icon on the application header to access the ...
Approvals
View the list of approvals awaiting your action and take approval actions instantly using the icon. The number of approvals awaiting your action is displayed as a superscript number over the icon. On hovering over an approval item, the icon appears. ...
Recent Items
Use the icon on the application header to view any updates performed recently in the requests, changes, projects, solutions, and releases that you are associated with. The subject or title of the item is listed, along with the module. The items are ...
Quick Actions
Quick Actions allow you to create change/project, manage reminders, and navigate to any request instantly. Though these operations can be performed in their respective modules, Quick Actions serve as an instant alternative mode that can be accessed ...
Global Search
Global search makes it easy to find information across all modules. You can narrow down your search results by module, system fields, additional fields, attachments, descriptions, notes, and non-automated conversations across modules. You can search ...